Return and refund policy
Gaon NASP Return & Refund Policy
1. Purpose and Overview
Gaon NASP is committed to delivering high-quality agricultural products, cattle-related services, and allied rural services. This policy explains the conditions under which products or services can be returned or refunded, while noting that livestock/cattle are non-returnable.
2. Eligibility for Returns
- Timeframe: Products (excluding cattle) can be returned within 15 days of delivery.
- Condition: Products must be unused, in original packaging, and in good condition.
- Non-returnable Items:
- Cattle or any livestock purchased or sold via Gaon NASP. These are non-returnable under any circumstances.
- Perishable agricultural inputs (e.g., seeds, fertilizers, pesticides) once opened.
- Customized or made-to-order items.
- Services already rendered (e.g., veterinary treatments, animal tagging, consultancy).
3. Return Procedure (For Eligible Products)
- Contact Gaon NASP: Notify your nearest centre via phone, WhatsApp, or email with your order details and reason for return.
- Return Authorization: Our team will verify eligibility and provide instructions for returning the product.
- Shipping: Customers bear the shipping cost unless the return is due to a Gaon NASP error.
- Inspection: Returns are inspected to ensure they meet policy conditions.
4. Refunds (For Eligible Products)
- Processing Time: Refunds processed within 7–10 business days of receiving and approving the returned item.
- Mode of Refund: Refunds issued to the original payment method.
- Non-refundable Fees: Shipping, service charges, or other costs borne by the customer are non-refundable unless the return is due to our error.
5. Exchanges (For Eligible Products)
- Exchanges are possible for the same product or a different product of equal value.
- Follow the same return process and specify the desired replacement item.
6. Damaged or Defective Items
- If a product is damaged, defective, or incorrect, contact your nearest Gaon NASP Centre immediately.
- Provide photos or a detailed description for verification.
- Gaon NASP will replace, repair, or refund eligible items at no cost.
7. Services Refund
- Refunds for pre-paid services are possible only if the service has not been fully rendered.
- Partial completion may lead to partial refunds, calculated proportionally.
8. Cattle/Livestock Policy
- All cattle or livestock purchases are final.
- Gaon NASP does not accept returns or offer refunds for any livestock under any circumstances.
- Customers should inspect animals carefully at the time of purchase.
- Veterinary guidance and support are available for healthy care post-purchase.
9. Customer Support
For questions regarding returns or refunds (excluding cattle):
Email: support@gaonnasp.in
Phone: +91-11-69268047
Nearest Gaon NASP Centre
10. Effective Date
· This policy is effective from 28-09-2025
